Terms of service

Terms of Service

Last updated: 6th August 2026

These Terms of Service ("Terms") govern your use of the Shepton Hill website, products, and services. By accessing our website or purchasing products from Shepton Hill, you agree to these Terms.

Shepton Hill is operated by [Insert Legal Entity Name] ("we", "us", "our").

1. Acceptance of Terms

By using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or purchase our products.

2. Our Products

We take care to accurately describe our products, including weights, availability, pricing, and delivery information.

As our products are natural agricultural products, there may be reasonable variations in size, appearance, weight, and characteristics.

Product images are for illustrative purposes only and may not represent the exact product supplied.

3. Orders and Payment

Orders are subject to availability and acceptance by us.

We reserve the right to refuse or cancel an order where:

payment cannot be processed;
incorrect information has been provided;
we suspect fraud or misuse;
fulfilling the order would breach legal requirements;
the product is unavailable.

If we cancel an order after payment has been made, we will provide a refund of amounts paid unless otherwise required by law.

4. Perishable Goods and Food Handling

Our products are perishable goods and must be handled appropriately upon delivery.

You are responsible for:

receiving your delivery;
ensuring someone is available to accept delivery where required;
storing products appropriately after delivery;
following food safety and preparation instructions.

We are not responsible for deterioration, spoilage, loss, or damage caused by incorrect storage, delayed collection, mishandling, or failure to follow food safety guidance after delivery.

Nothing in these Terms excludes rights available under the Australian Consumer Law.

5. Delivery

We work with third-party delivery providers to transport products.

While we will make reasonable efforts to meet estimated delivery timeframes, delivery dates are estimates only and may be affected by circumstances outside our control including weather, transport delays, accidents, supply issues, or other events.

Risk in the product transfers to you upon delivery or when delivery is attempted at the address provided by you.

You are responsible for ensuring your delivery details are accurate.

6. Refunds and Consumer Guarantees

Nothing in these Terms limits your rights under the Australian Consumer Law.

Where a product has a major failure under applicable consumer law, you may be entitled to a remedy including replacement, refund, or compensation.

For issues with products, you must contact us within a reasonable timeframe and provide relevant details, including photographs where appropriate.

7. Website Use

You agree to use our website only for lawful purposes.

You must not:

access or attempt to access unauthorised systems or accounts;
interfere with website operation or security;
introduce viruses, malware, or harmful code;
scrape, copy, reproduce, or misuse website content without permission;
impersonate another person;
provide false information;
use our website for fraudulent purposes.

8. Prohibited Activities

You must not use our website, products, services, branding, or information obtained from us to:

commit or facilitate illegal activity;
engage in fraud, scams, deception, or abuse;
harm another person or business;
breach any applicable law;
infringe the rights of others.

We reserve the right to refuse service, suspend accounts, cancel orders, or take appropriate action where we reasonably believe these Terms have been breached.

9. Intellectual Property

All content on our website, including photographs, videos, logos, branding, written content, designs, trademarks, and other materials, remains our intellectual property unless stated otherwise.

You must not reproduce, modify, distribute, sell, or commercially exploit our content without our written permission.

10. Customer Information and Privacy

We collect and handle personal information in accordance with our Privacy Policy.

You may request deletion of your personal information. We will delete or de-identify information where appropriate, except where we are required or permitted by law to retain information, including for taxation, accounting, legal, fraud prevention, or regulatory purposes.

11. Your Responsibilities

You are responsible for:

providing accurate information;
maintaining the security of any account information;
complying with these Terms;
ensuring your use of our products and services is lawful.

12. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Shepton Hill, its owners, employees, contractors, and representatives from losses, damages, claims, liabilities, expenses, or costs arising from:

your breach of these Terms;
your unlawful conduct;
your misuse of our website, products, or services;
your infringement of another person's rights.

13. Limitation of Liability

To the maximum extent permitted by law, Shepton Hill excludes all liability for indirect, incidental, special, consequential, or economic losses arising from your use of our website, products, or services.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

Subject to those rights, our total aggregate liability arising from or relating to these Terms, our website, or products purchased from us will not exceed the total amount paid by you to Shepton Hill during the twelve (12) months immediately preceding the event giving rise to the claim.