Refund policy

Shepton Hill (by Tara Farms Au Pty Ltd)
Last Updated: 13th February 2026

Shepton Hill is a paddock-to-plate lamb brand operated by Tara Farms. Because we sell perishable food products, this policy is focused on refunds, replacements, and delivery conditions rather than physical returns.

1. Perishable Goods

All Shepton Hill products are perishable food items. For food safety reasons, we do not accept returns of meat under any circumstances.

This policy operates in addition to your rights under the Australian Consumer Law.

2. Delivery Method

Orders are delivered using insulated packaging with ice packs via BeCool Refrigerated Couriers (https://becoolrefrigeratedcouriers.com.au/), or made available for local pickup where selected.

Once an order has been dispatched or collected, responsibility transfers to the customer, subject to the conditions below.

3. Local Pickup

If you select local pickup, it is your responsibility to collect your order at the agreed time. No refunds or replacements will be provided for missed or delayed pickups.

4. Cold Chain & Product Issues

If your order arrives spoiled, unsafe, or warm on delivery, we will offer either a replacement or a refund at our discretion.

To be eligible:

You must notify us within 24 hours of delivery
You must provide clear photos of the product and packaging at the time of delivery
The product must not have been consumed or altered

We do not offer cash refunds for perishable goods.

5. Courier Delays

Courier delays are outside our control. If a delivery is delayed but the product arrives cold and safe to consume, no refund, replacement, or credit will be provided.

If a delay results in spoiled or unsafe product, Section 4 applies.

6. Missed Deliveries & Incorrect Details

No refunds, replacements, or credits will be issued where:

The customer is not home or available to receive the delivery
Incorrect or incomplete delivery details are provided
Delivery instructions are not followed

Please ensure someone is available to receive your order and refrigerate it immediately.

7. Change of Mind

We do not offer refunds, replacements, or credits for change-of-mind purchases once an order has been dispatched.

8. Seasonal & Welfare-Based Delays

From time to time, deliveries may be delayed due to extreme heat, animal welfare considerations, or logistical constraints. Where this occurs prior to dispatch, we will contact you to arrange an alternative delivery date or offer a refund.

9. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Where a remedy is required, our liability is limited to replacement or store credit, where permitted by law.